stay safe
When we welcome you to the Paramount Hotel Seattle, we are proud to uphold our longstanding commitment to the wellbeing of our guests and team members. As such, our enhanced health and safety measures exceed the guidelines and requirements set by local and federal mandates, the Center for Disease Control and Prevention (CDC), the World Health Organization (WHO), Ecolab, and the “Stay Safe” initiative by the American Hotel and Lodging Association (AHLA). These organizations update new recommendations daily, and we will continue evolving our practices in accordance with these expert protocols.
As the time for travel returns, we want to offer you peace of mind, and complete transparency about our practices. We believe that keeping people safe is the right thing to do, and we are resolved in our commitment to maintaining a healthy environment for our guests and team members alike. Here are some of the experiences you can anticipate during your stay:
As the time for travel returns, we want to offer you peace of mind, and complete transparency about our practices. We believe that keeping people safe is the right thing to do, and we are resolved in our commitment to maintaining a healthy environment for our guests and team members alike. Here are some of the experiences you can anticipate during your stay:
What to Expect
Phase 1: Pre-Arrival
Before your dates of stay, we will be reaching out to coordinate your time of arrival, method of arrival, and preference for housekeeping services. We want to customize your reservation to match the needs of your party, as well as minimize your time spent waiting in communal areas. If this means you need a complimentary early check-in or late check-out: great! Simply inform us of your needs, and we will work with you to ensure that your room is ready whenever you need it. As an additional precaution, we are staging reservations to ensure that when you arrive, you will be the first guest to enter your room within a 72-hour period.
Phase 2: Arrival
Our contactless check-in procedure prioritizes your wellbeing. In addition to appropriately spaced floor stickers and a glass partition at the Front Desk, hand sanitizing stations are available throughout the lobby and at each elevator landing. Sanitized, disposable room keys will be provided to you at check-in, and should be left in your room at check-out.
Should you arrive with a vehicle, one of our guest service agents can help you decide whether you would like us to valet your car, or if you would prefer that we guide you to self-park in our garage at a discounted rate. Our valets employ a variety of PPE, including masks, gloves, and plastic coverings for your steering wheel, gearshift, and seat.
Phase 3: In-Stay
During your time at The Paramount, you will encounter our team members cleaning all communal areas with increased frequency. When it comes to your room, we want to match our level of involvement to your level of comfort and safety. As such, we have updated our stayover service options:
Housekeeping Service
Phase 4: Departure
When a guest departs, we allow that room to rest without anyone entering for 72 hours. After this resting period, our housekeeping department will enter and sanitize the space. This new policy also allows us to offer greater flexibility of check-in and check-out times, contingent on our ability to communicate with you. Please be sure to fill out our post-stay survey to let us know about your experience, and to let us know about the areas in which we can improve!
Before your dates of stay, we will be reaching out to coordinate your time of arrival, method of arrival, and preference for housekeeping services. We want to customize your reservation to match the needs of your party, as well as minimize your time spent waiting in communal areas. If this means you need a complimentary early check-in or late check-out: great! Simply inform us of your needs, and we will work with you to ensure that your room is ready whenever you need it. As an additional precaution, we are staging reservations to ensure that when you arrive, you will be the first guest to enter your room within a 72-hour period.
Phase 2: Arrival
Our contactless check-in procedure prioritizes your wellbeing. In addition to appropriately spaced floor stickers and a glass partition at the Front Desk, hand sanitizing stations are available throughout the lobby and at each elevator landing. Sanitized, disposable room keys will be provided to you at check-in, and should be left in your room at check-out.
Should you arrive with a vehicle, one of our guest service agents can help you decide whether you would like us to valet your car, or if you would prefer that we guide you to self-park in our garage at a discounted rate. Our valets employ a variety of PPE, including masks, gloves, and plastic coverings for your steering wheel, gearshift, and seat.
Phase 3: In-Stay
During your time at The Paramount, you will encounter our team members cleaning all communal areas with increased frequency. When it comes to your room, we want to match our level of involvement to your level of comfort and safety. As such, we have updated our stayover service options:
Housekeeping Service
- Full Service: Our housekeeping attendants in PPE will enter your room to provide a full room refresh; we simply ask that guests temporarily vacate the room while our team members are working inside.
- Do Not Disturb: A Do Not Disturb sign on the door of your room signifies your request for privacy and space.
- Custom No-Contact: Simply let Guest Services know what items you need refreshed, then we will hygienically package the items and place them directly outside your door. If there are any soiled linens or bagged refuse you would like us to dispose of, please leave them outside your door.
Phase 4: Departure
When a guest departs, we allow that room to rest without anyone entering for 72 hours. After this resting period, our housekeeping department will enter and sanitize the space. This new policy also allows us to offer greater flexibility of check-in and check-out times, contingent on our ability to communicate with you. Please be sure to fill out our post-stay survey to let us know about your experience, and to let us know about the areas in which we can improve!
Team Member and Guest Health
As part of our responsibility towards public health and safety, our team members wear face masks and other personal protective equipment (PPE) in all public areas. We take team members’ temperatures before each shift, and we encourage guests to join us in practicing Social Distancing in communal areas. This means we have taken safeguards like installing a protective glass partition at the front desk, placing signage to indicate appropriate distances, and limiting elevator usage to one party at a time. Beyond these updates, we have heightened our:
Cleanliness and Disinfecting Protocols
Cleanliness and Disinfecting Protocols
- Products and Protocols have been updated by Ecolab, per standards of the CDC and EPA
- Rooms are rested for 72-hours after a guest’s departure
- 10 high-touch points in guest rooms receive enhanced cleaning focus
- Shower curtains are changed between guests
- Laundry is sanitized through elevated protocols during washing, including a peroxide-based pretreatment
- Non-essential items (like pens & paper, decorative pillows & blankets, etc.) have been removed from guest rooms. These items are still available upon request at the Front Desk
- Communal areas are sanitized each hour
- Hand sanitizer is available in the lobby, and at each elevator landing
- Valets utilize PPE, and plastic coverings on steering wheels, gearshifts, and seats
- Clean Room Seals are placed on guest rooms to ensure that you are the first guest to enter your room since it has been sanitized
Frequently Asked Questions
what are the parking options?
We still offer 24-hour valet parking services, and all our team members utilize protective equipment, plastic coverings on steering wheels, seats and gear shifts. At a discounted rate, we will also allow a self parking option wherein a team member will guide you as you drive into our secure parking garage. This option will allow you to keep your keys. Simply notify customer service when you need to utilize in and out privileges.
are there dining options on property?
Our previous on-site partners at Dragonfish Asian Cafe have closed their doors. As a result, we are no longer providing food and beverage services. Guests who utilize food delivery services must collect their food directly from the front desk.
do you still provide meeting and event space?
Yes, with reduced occupancy and re-imagined set up space. Please contact our Sales Department with any inquiries at 206.343.6778.
Is the fitness center open?
Yes. We are increasing the frequency in which the fitness center is cleaned and maintained using same practices and protocols as the hotel public space.
What is the cancellation policy?
We hold a standard 48-hour cancellation policy. If you feel that circumstances warrant an exception, please contact guest services. This does not apply to reservations made before March 24, 2020, which have greater flexibility.
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