When we welcome you to the Paramount Hotel Seattle, we are proud to uphold our longstanding commitment to the wellbeing of our guests and team members. As such, our enhanced health and safety measures exceed the guidelines and requirements set by local and federal mandates, the Center for Disease Control and Prevention (CDC), the World Health Organization (WHO), Ecolab, and the “Stay Safe” initiative by the American Hotel and Lodging Association (AHLA). These organizations update new recommendations daily, and we will continue evolving our practices in accordance with these expert protocols. As the time for travel returns, we want to offer you peace of mind and complete transparency about our practices. We believe that keeping people safe is the right thing to do, and we are resolved in our commitment to maintaining a healthy environment for our guests and team members alike. Here are some of the experiences you can anticipate during your stay:
What to Expect
Phase 1: Pre-Arrival Before your dates of stay, we will be reaching out to coordinate your time of arrival, method of arrival, and preference for housekeeping services. We want to customize your reservation to match the needs of your party, as well as minimize your time spent waiting in communal areas. If this means you need a complimentary early check-in or late check-out: great! Simply inform us of your needs, and we will work with you to ensure that your room is ready whenever you need it.
Phase 2: Arrival Our contactless check-in procedure prioritizes your wellbeing. In addition to appropriately spaced floor stickers and a glass partition at the Front Desk, hand sanitizing stations are available throughout the lobby and at each elevator landing. Sanitized, disposable room keys will be provided to you at check-in, and should be left in your room at check-out.
Should you arrive with a vehicle, one of our guest service agents can help valet your car. Our valets employ a variety of PPE, including masks, gloves, and plastic coverings for your steering wheel, gearshift, and seat.
Phase 3: In-Stay During your time at The Paramount, you will encounter our team members cleaning all communal areas with increased frequency. When it comes to your room, we want to match our level of involvement to your level of comfort and safety. As such, we have updated our stayover service options:
Full Service: Our housekeeping attendants in PPE will enter your room to provide a full room refresh; we simply ask that guests temporarily vacate the room while our team members are working inside.
Do Not Disturb: A Do Not Disturb sign on the door of your room signifies your request for privacy and space.
Custom No-Contact: Just let Guest Services know what items you need refreshed, then we will hygienically package the items and place them directly outside your door. If there are any soiled linens or bagged refuse you would like us to dispose of, please leave them outside your door.
Phase 4: Departure When a guest departs, our housekeeping department will enter and sanitize the space using EPA-certified M.I.S.T. ULV fog machines. This new policy also allows us to offer greater flexibility of check-in and check-out times, contingent on our ability to communicate with you. Please be sure to fill out our post-stay survey to let us know about your experience, and about the areas in which we can improve!
Team Member and Guest Health
As part of our responsibility towards public health and safety, our team members wear face masks and other personal protective equipment (PPE) in all public areas. We take team members’ temperatures before each shift, and we encourage guests to join us in practicing Social Distancing in communal areas. This means we have taken safeguards like installing a protective glass partition at the front desk, placing signage to indicate appropriate distances, and limiting elevator usage to one party at a time. Beyond these updates, we have heightened our:
Cleanliness and Disinfecting Protocols
Products and Protocols have been updated by Ecolab, per standards of the CDC and EPA
10 high-touch points in guest rooms receive enhanced cleaning focus
Laundry is sanitized through elevated protocols during washing, including a peroxide-based pretreatment
Non-essential items (like pens & paper, decorative pillows & blankets, etc.) have been removed from guest rooms. These items are still available upon request at the Front Desk
Communal areas are sanitized each hour
Hand sanitizer is available in the lobby, and at each elevator landing
Valets utilize PPE, and plastic coverings on steering wheels, gearshifts, and seats
Frequently Asked Questions
what are the parking options?
We still offer 24-hour valet parking services, and all our team members utilize protective equipment, plastic coverings on steering wheels, seats and gear shifts.
are there dining options on property?
Our previous on-site partners at Dragonfish Asian Cafe have closed their doors. As a result, we are no longer providing food and beverage services. Guests who utilize food delivery services must collect their food directly from the front desk.
do you still provide meeting and event space?
Yes, with reduced occupancy and re-imagined set up space. Please contact our Sales Department with any inquiries at 206.343.6778.
Is the fitness center open?
Yes. We are increasing the frequency in which the fitness center is cleaned and maintained using same practices and protocols as the hotel public space.
What is the cancellation policy?
While most reservations hold a standard 48 hour cancellation policy, some offer flexibility of cancellation up until noon on the day of check-in. Please contact Guest Services if you have any questions regarding your reservation.