The Guest Services Agent represents the hotel throughout all stages of the guest’s stay. As many times the first (and often the last) team member that guests will come in contact with, professional and courteous one-on-one interactions are vital.

The Evening Manager on Duty oversees all hotel operations during evening hours, acting as the primary decision-maker and leader in the absence of the General Manager. This position ensures the seamless functioning of all departments, including Front Office, Housekeeping, Engineering, and the on-site restaurant - maintaining high levels of guest satisfaction and operational excellence. The role will report directly to our Front Office Manager as well as collaborate with the General Manager and other hotel executive team leadership to align with the hotel’s overall goals and standards.