Guest Services Agent

Essential Requirements

• Must have excellent communication, phone and hospitality skills.
• Flexibility is necessary for this position, including the ability to work days, nights, weekends and holidays.
• Prior hotel experience is preferred.
• Knowledge of OPERA is a plus.

 
Duties and Responsibilities

• Maintaining a high level of professional attitude, behavior and ethics.
• Presenting a professional appearance by dressing in proper uniform.
• Check-in/Check-out guests while maintaining a warm and professional attitude at all times.
• Efficiently handling all cash and charge transactions for guests’ accounts.
• Maintaining a clean and orderly work area and re-stocking supplies for the next shift.
• Participating in all Front Office incentive programs.
• Performing other duties as requested.